Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding weekends and holidays). Orders placed after 3 PM or on weekends will be processed the following business day.

Shipping Methods & Delivery Time                                                                   Delivery times vary based on the shipping method selected at checkout and your location. Below are the typical delivery timeframes:

• Standard Shipping: 5-7 business days.

Please note that delivery times are estimates and may vary depending on the carrier and your location.

Shipping Costs
Shipping costs are standard $20 Australia Post.

International Shipping
We currently do not offer international shipping.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order’s progress.

Address Accuracy
Please ensure that your shipping address is correct and complete when placing an order. We are not responsible for orders lost or delayed due to incorrect or incomplete shipping information.

Order Issues
If you experience any issues with your order, such as damaged goods or delays in delivery, please contact our customer service team at mateswesternco@gmail.com, and we will assist you as quickly as possible.

Changes to Shipping Policy
We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page, so please review it regularly.

Thank you for shopping with us!